Security: Protecting Your Information 22 Security Protecting Your Information At Nusenda, we do everything we can to protect your personal information and provide you with a dependable online experience. However, we rely on you to take further precautions to ensure the safety of your accounts. General Guidelines • Make sure your operating system and antivirus software are up to date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave your computer or phone unattended while using Mobile and Internet Banking. • Monitor your recent account history for unauthorized transactions. • Always log off Mobile and Internet Banking when you’ve finished and close the browser. Login ID and Password • Create strong passwords by using a mixture of uppercase and lowercase letters, numbers, and special characters. • Do not create passwords containing your initials, birthday or any personal information • Change your passwords periodically and never reuse passwords used for other services. • Memorize your passwords instead of writing them down. • Only register personal devices and avoid using features that save your login IDs and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone, by text, or through email. • Shred unwanted sensitive documents, including receipts, checks, deposit slips, pre-approved credit card offers, and expired cards. • Act quickly. If you suspect your financial information is compromised, call us immediately at 505-889-7755 (800-347-2838 outside the Albuquerque area).
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