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Nusenda Credit Union Mobile and Internet Banking

Getting Started 6
New User Enrollment 6
Logging In 8
Logging Off 8
Resetting a Forgotten Password 9
Retrieving a Forgotten Username 11
Home Page 12
Home Page Overview 12
Asset Summary Overview 14
Account Details Overview 15
Quick Transfer 17
Account Nickname 18
Details & Settings 19
Account Grouping 20
Editing a Group Name 21
Deleting a Group 21
Security 22
Protecting Your Information 22
General Guidelines 22
Login ID and Password 22
Fraud Prevention 22
Security Preferences 23
Change Password 23
Change Login ID 24
Secure Delivery 25
Mobile Security Preferences 26
Enabling Touch ID or Fingerprint Login 26
Enabling Face ID 28
Disabling Touch ID, Fingerprint, or Facial ID Login 29
Alerts Overview 30
Account Alerts 31
History Alerts 32
Reminders 33
Transaction Alerts 34
Security Alerts Overview 35
Editing Delivery Preferences 35
Enabling and Disabling Push Notifications 36
Secure Message Overview 37
Sending a Secure Message 38
Transactions 39
Transfer Funds 39
Member to Member 41
Linking Someone’s Nusenda Account 41
Single Transfers Between Nusenda Accounts 42
Adding a Personal External Account 43
Verifying a Personal External Account 44
Activity Center Overview 45
Using Filters 46
Creating or Deleting Custom Views Using Favorites 47
Editing Transactions 48
Canceling Transactions 49
Services 50
Stop Payment Request 50
Single Check 50
Multiple Checks 51
Check Reorder 52
Statements 53
Credit Score and Report 55
Deposit Checks 56
The Power of Change 57
Debit Card Lock 58
Quick Balance 59
To Enable Quick Balance 59
To Use Quick Balance 60
My Profile 61
Account Preferences 61
Updating Personal Information 62
Themes 63
Locations 64
Branches and ATMs 64

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