Attention Western Heritage members, please log into Mobile and Internet Banking with your Western Heritage username and password. Please note, some customers were emailed an alternative username Thursday, August 15.

Get prepared: account conversion is here!

The final step is the account conversion process, which will integrate all Western Heritage accounts and services into Nusenda Credit Union’s banking systems.

To help make this transition as seamless as possible, please read below for important next steps:

Important dates

August 2
No new enrollments in Western Heritage (WH) Mobile and Internet Banking.

End of July/Early August
Look for letters with your member number and new debit card. Download account history, if needed.

Before August 12
Schedule WH Bill Pay, save your setup, and export history, if needed.

August 15
WH ACH and wires no longer available after 1 p.m.

August 16
WH Mobile and Internet Banking, Business ACH and Check Positive Pay not available.

August 17
Branches closed for conversion.

August 19
Conversion complete. Log into and start using Nusenda Mobile and Internet Banking. Start using your new debit card.

Conversion Resources and Branch Schedule

We want to make the conversion of accounts as easy as possible. This microsite is just for Western Heritage account holders and includes a wealth of information about the conversion. Soon, we will have digital guides for Nusenda Mobile and Internet Banking, how-to videos to help you smoothly transition, and more. Be sure to monitor your email and mailbox for additional information from us as we work to ensure a smooth onboarding experience. In addition, the following resources are available:

Conversion support

Please contact 505-889-7755, option 8 between 7:30 a.m. and 6 p.m. Monday – Friday and 8 a.m. and 3 p.m. on Saturdays for help.

In-branch support

You are welcome to stop by any of our branches for help. We will have additional team members available starting August 19 to help you get acclimated to Nusenda and our systems.

Branches and SupportFriday August 16Saturday August 17Sunday August 18Monday August 19
Western Heritage LocationsLobbies and drive-ups have normal business hoursClosedClosedOpen at 9 a.m. with new, extended lobby and drive-up hours
Conversion Support 505-889-7755, option 87:30 a.m. – 6 p.m.8 a.m. – 3 p.m.Closed7:30 a.m. – 6 p.m.
Branches and SupportFriday August 16Saturday August 17Sunday August 18Monday August 19
Western Heritage LocationsLobbies and drive-ups have normal business hours.ClosedClosedOpen at 9 a.m. with new, extended lobby and drive-up hours
Joint Account - more than one owner$250,000 per co-owner.$250,000 per co-owner.  
Retirement Accounts - Includes IRAs$250,000 aggregate for Roth and Traditional; $250,000 for Keogh. All IRA coverage is separate and in addition to coverage for other credit union accounts.$250,000 per owner.  
Revocable Trust Accounts$250,000 per owner per beneficiary up to 5 beneficiaries.$250,000 per owner per beneficiary up to 5 beneficiaries.   
Corporation, Partnership, and Unincorporated Association Accounts$250,000 per corporation, partnership, or unincorporated association.$250,000 per corporation, partnership, or unincorporated association.  
Government Accounts$250,000 per official custodian.$250,000 per official custodian.  

Explore more resources

Account Conversion

Mobile and Internet Banking Services

Account Transition

Business Accounts

Contact us

505-889-7755, option 8 or you can visit us at one of our locations.

Monday – Friday: 7:30 a.m. – 6 p.m.
Saturday: 8 a.m. – 3 p.m.