Checklist - Summary of Reminders

To help make this transition as seamless as possible, the guide contains important information about the conversion process and a checklist of steps you may need to take in preparation for your accounts and services being transferred to Nusenda’s banking systems. Please review the guide fully and contact us with any questions or concerns. We will also have employees available at branches to help you through the transition.

July 2024

  • If you haven't already, please log into Western Heritage Mobile and Internet Banking, stop by a branch, or call us to affirm your membership.
  • After our account conversion is complete, all mail will be sent to the primary member's current mailing address on file with the credit union. If you need to make updates prior to conversion, please visit your nearest Western Heritage — Powered by Nusenda Credit Union branch or contact your current trusted financial representative. You can also call (575) 541-0058.
  • Review the Account Conversion scheduled and take note when certain services are unavailable.
  • Member numbers will be mailed to you separately. If you do not receive your member number by August 19, or if you have questions or concerns, please call us.
  • Explore welcome.nusenda.org for the most current updates about the Account Conversion schedule.

Three weeks to go - week of July 29

  • Be sure to export your Western Heritage account history for your reference.
To export your Western Heritage account history:
  • Log into Western Heritage Mobile and Internet Banking and select the desired account tile.
  • Select a date range to view from the dropdown list above the account transactions.
  • Click the Export button at the top center of the page and select your preferred file type from the following: Excel (.xls), OFX, or Quickbooks (.qbw)
  • Click on Export.

Two weeks to go - week of August 5

  • Be on the lookout for your new Nusenda Visa® debit card and your PIN in a separate mailer.
  • Schedule any bill payments in Western Heritage Mobile and Internet Banking prior to August 12.
  • Save or print your current Bill Pay setup and/or export your payment history for your reference no later than August 12.
  • Download your account history if needed.

One week to go - week of August 12

  • When you receive your Visa debit card, please activate your card immediately.

After Conversion - August 19 and going forward

  • On or after August 19, visit the Apple App Store or Google Play Store and download the Nusenda Mobile and Internet Banking app. Log in with your Western Heritage username and password.
  • Update any automatic or recurring payments with your new Nusenda Visa® debit card details.
  • Enroll in Nusenda eStatements by locating the eStatements menu item in Mobile and Internet Banking and accepting the agreement.
  • Review the Overdraft Protection options and determine which services you would like to use for your account(s), if needed.
  • Enroll in Community Rewards® to start earning cash back. You can opt in by locating Community Rewards on the green menu bar in Mobile and Internet Banking.
  • Enroll in The Power of Change® to start rounding up your purchases. Go to the green menu bar in Mobile and Internet Banking and follow the steps.
  • Check your mailbox for your August month-end statement.
  • Starting August 19, make payments via nusenda.org, via the mobile app, at a branch, or by mailing your loan payments to Nusenda's post office box.

    Nusenda Credit Union
    P.O. Box 8530
    Albuquerque, NM 87198
  • Start using Nusenda's complete branch and ATM network.

For further assistance, contact our Conversion Support at 505-889-7755, option 8 between 7:30 a.m. and 6 p.m. Monday - Friday and 8 a.m. and 3 p.m. on Saturdays. 

Account Conversion Schedule

All times noted are in Mountain Time (MT).

Personal AccountsFriday August 2Monday August 12Thursday August 15Friday August 16Saturday August 17Sunday August 18Monday August 19
Western Heritage online banking enrollmentWestern Heritage Mobile and Internet Banking no longer available for new enrollment after 8 a.m. on August 2Log into Nusenda Mobile and Internet Banking
Western Heritage Bill Pay Western Heritage Mobile and Internet Banking Bill Pay no longer available after 7 a.m. on August 12; pre-scheduled payments will go throughStart using Nusenda Mobile and Internet Banking Bill Pay
Western Heritage Mobile and Internet Banking Western Heritage Mobile and Internet Banking no longer available after 1 p.m. on August 16Start using Nusenda Mobile and Internet Banking
Western Heritage Online banking transfers Can no longer schedule future-dated Western Heritage transfers after 1 p.m. on August 16Start using Nusenda Mobile and Internet Banking for transfers
Western Heritage Mobile and Internet Banking transaction history Download transaction history before 1 p.m. on August 16Western Heritage Mobile and Internet Banking online history is no longer availableFor transaction history prior to the conversion, please refer to your prior statements
Personal AccountsFriday August 2Monday August 12Thursday August 15Friday August 16Saturday August 17Sunday August 18Monday August 19
Western Heritage online banking enrollmentWestern Heritage Mobile and Internet Banking no longer available for new enrollment after 8 a.m. on August 2Log into Nusenda Mobile and Internet Banking
Western Heritage Bill Pay Western Heritage Mobile and Internet Banking Bill Pay no longer available after 7 a.m. on August 12; pre-scheduled payments will go throughStart using Nusenda Mobile and Internet Banking Bill Pay
Western Heritage Mobile and Internet Banking Western Heritage Mobile and Internet Banking no longer available after 1 p.m. on August 16Start using Nusenda Mobile and Internet Banking
Western Heritage Online banking transfers Can no longer schedule future-dated Western Heritage transfers after 1 p.m. on August 16Start using Nusenda Mobile and Internet Banking for transfers
Western Heritage Mobile and Internet Banking transaction history Download transaction history before 1 p.m. on August 16Western Heritage Mobile and Internet Banking online history is no longer availableFor transaction history prior to the conversion, please refer to your prior statements
Business AccountsFriday August 2Monday August 12Thursday August 15Friday August 16Saturday August 17Sunday August 18Monday August 19
Western Heritage online banking enrollmentWestern Heritage Mobile and Internet Banking no longer available for new enrollment after 8 a.m. on August 2Log into Nusenda Mobile and Internet Banking
Western Heritage Bill Pay Western Heritage Mobile and Internet Banking Bill Pay no longer available after 7 a.m. on August 12; pre-scheduled payments will go throughStart using Nusenda Mobile and Internet Banking Bill Pay
Western Heritage Business Banking payments (ACH and Wires) Western Heritage ACH and wires no longer available after 1 p.m. on August 15Start using Nusenda Mobile and Internet Banking
Western Heritage Business ACH and Check Positive Pay Western Heritage Business ACH and Check Positive Pay no longer available after 7 a.m. on August 16Start using Nusenda Positive Pay and ACH
Western Heritage Mobile and Internet Banking Western Heritage Mobile and Internet Banking no longer available after 1 p.m. on August 16Start using Nusenda Mobile and Internet Banking
Western Heritage Mobile and Internet Banking transaction history Download transaction history before 1 p.m. on August 16Western Heritage Mobile and Internet Banking online history is no longer availableFor transaction history prior to the conversion, please refer to your prior statements
Business AccountsFriday August 2Monday August 12Thursday August 15Friday August 16Saturday August 17Sunday August 18Monday August 19
Western Heritage online banking enrollmentWestern Heritage Mobile and Internet Banking no longer available for new enrollment after 8 a.m. on August 2Log into Nusenda Mobile and Internet Banking
Western Heritage Bill Pay Western Heritage Mobile and Internet Banking Bill Pay no longer available after 7 a.m. on August 12; pre-scheduled payments will go throughStart using Nusenda Mobile and Internet Banking Bill Pay
Western Heritage Business Banking payments (ACH and Wires) Western Heritage ACH and wires no longer available after 1 p.m. on August 15Start using Nusenda Mobile and Internet Banking
Western Heritage Business ACH and Check Positive Pay Western Heritage Business ACH and Check Positive Pay no longer available after 7 a.m. on August 16Start using Nusenda Positive Pay and ACH
Western Heritage Mobile and Internet Banking Western Heritage Mobile and Internet Banking no longer available after 1 p.m. on August 16Start using Nusenda Mobile and Internet Banking
Western Heritage Mobile and Internet Banking transaction history Download transaction history before 1 p.m. on August 16Western Heritage Mobile and Internet Banking online history is no longer availableFor transaction history prior to the conversion, please refer to your prior statements
Debit CardsFriday August 2Monday August 12Thursday August 15Friday August 16Saturday August 17Sunday August 18Monday August 19
New debit cards and PIN will arrive before August 19Use Western Heritage debit card as normalLast day to use Western Heritage debit cardUse new Nusenda debit card
Debit CardsFriday August 2Monday August 12Thursday August 15Friday August 16Saturday August 17Sunday August 18Monday August 19
New debit cards and PIN will arrive before August 19Use Western Heritage debit card as normalLast day to use Western Heritage debit cardUse new Nusenda debit card
Branches and SupportFriday August 16Saturday August 17Sunday August 18Monday August 19
Western Heritage LocationsLobbies and drive-ups have normal business hoursClosedClosedOpen at 9 a.m. with new, extended lobby and drive-up hours
Conversion Support 505-889-7755, option 87:30 a.m. – 6 p.m.8 a.m. – 3 p.m.Closed7:30 a.m. – 6 p.m.
Branches and SupportFriday August 16Saturday August 17Sunday August 18Monday August 19
Western Heritage LocationsLobbies and drive-ups have normal business hoursClosedClosedOpen at 9 a.m. with new, extended lobby and drive-up hours
Conversion Support 505-889-7755, option 87:30 a.m. – 6 p.m.8 a.m. – 3 p.m.Closed7:30 a.m. – 6 p.m.