iPad, iPhone, and Android Mobile Apps FAQs

What is the Nusenda Credit Union Mobile Banking App?

The Nusenda Credit Union Mobile Banking App is a service that enables you to access your account information, transfer funds, and pay your bills (for eligible members) from an iPad or smartphone with internet access from either a Wi-Fi source or the 3G/EDGE networks. The app is currently available for Android, iPhone, or iPad.

How does the Nusenda Credit Union Mobile Banking App work?

First, the Mobile Banking App must downloaded from the iTunes App Store or Android Market. You can do this either from your mobile device or computer. If you do access the app from your computer, it will install on your mobile device or iPad the next time it is plugged in to the computer.

Once you download the app, log in with the same login ID and password that you use for Internet Banking. Once logged in, you can:

• Access your accounts — view account balances and account history.
• Pay bills (for eligible users) — register for the bill payment feature and set up your payees/billers.
• Make transfers — you can transfer between your accounts, transfer to your accounts at other financial institutions, transfer money to other members, or make a Person to Person transfer.
• Make deposits — make deposits any time, any where, on your schedule.
• Locate an ATM/Branch — find the ATM or branch nearest you.
• Contact us — from the app, you can access secure chat or email.

Is the Nusenda Credit Union Mobile Banking App safe?

Yes. To protect your privacy, you are required to complete the authentication process on each individual mobile device you use to log in to your accounts, using the same information you established for Internet Banking. All communication between your mobile device and the mobile banking server is encrypted. Additionally, your password and account information are never stored on the mobile device.

Do you have Touch ID/Face ID for the Mobile Banking App?

Yes. We offer Touch ID and Face ID for Apple devices. You may want to use Touch ID/Face ID on your mobile device to avoid having to type in your login ID and password in the future.

If you meet the device requirements, the option to use Touch ID/Face ID can be enabled directly from the Mobile Banking App login screen, or by logging in and tapping Menu, then My Profile, then Security Preferences then tapping On for Touch ID/Face ID. Follow the onscreen instructions to enable.

Do you have Fingerprint for the Mobile Banking App?

Yes. We offer Fingerprint for Android devices. You may want to use Fingerprint on your mobile device to avoid having to type in your login ID and password in the future.

If you meet the device requirements, the option to use Fingerprint can be enabled from the Mobile Banking App login screen, or by tapping Menu, then My Profile, then Security Preferences then tapping On for Fingerprint. Follow the onscreen instructions to enable.

How many transactions can I see on my phone at a time?

When you select an account name on the Accounts tab, the last three years of transactions will be displayed. Scroll down to see all of your transactions.