Nusenda Credit Union, along with financial institutions nationwide, is seeing an increase in fraudulent phone calls, texts, and other types of cyberattacks. It’s an unfortunate reality that financial scams are growing in numbers, participants, and creativity as time goes on.
We want to help you keep your personal and financial information safe.
Please remember: Nusenda Credit Union, and all other legitimate financial institutions, will NEVER contact our members requesting their financial information such as card details or online banking credentials.
The following tips can help increase your security:
- Verify EVERYTHING! If you receive a text, email, or call about your account, call your financial institution directly and verify if they actually need anything from you.
- Before you take any action, pause. Fraudsters can exercise emotional manipulation through posing as your loved ones or lying about substantial purchases attributed to your bank account. Always pause and take time to rationally assess the situation.
- Beware of spoofing, where fraudsters can easily make an email, text message, or phone call look like it’s from your credit union or another institution. Your caller ID may even display your credit union’s name. If you are suspicious, revisit point #1.
- Be cautious of links. If you don’t know who the text or email is from, don’t click on links or attachments.
- Don’t reply to texts or emails if you don’t recognize the sender. Replying simply confirms that your number or email address is a legitimate contact.
- Do not ever share account numbers, passwords, or security question answers with anyone, including close friends or relatives.
- Do not ever give one-time passcodes to anyone. Multi-factor authentication is effective in thwarting attacks because even if fraudsters have stolen your credentials, they cannot access your accounts without a one-time passcode (OTP) that is typically sent to your phone or another trusted device. If you are tricked into sharing your OTP, fraudsters will have complete access to your accounts.
- Update your passwords regularly. Do not use the same password for multiple accounts or sites.
- Monitor your account activity through Mobile and Internet Banking to ensure there are no fraudulent charges on your account.
- Be cautious when sending money. Person-to-person (P2P) platforms (Apple Pay, Venmo, PayPal, etc.) were created to enable friends and relatives to exchange money easily; they should NOT be used in transactions with strangers.
- Criminals can learn a lot of information from your social media; be careful what you are posting online.
- Remember that if the offer or deal seems too good to be true, it probably is.
If at any point you are worried that your personal information has been compromised or if you are a victim of a financial scam, Nusenda Credit Union is here to help! Contact us immediately at 505-889-7755 (800-347-2838 outside the Albuquerque area) or visit any of our branch locations. You can also visit Nusenda’s security center at
nusenda.org/fraud-awareness for additional tips and resources.